Frequently Asked Questions

What do I do if I have an issue with a device repaired by The Repair Depot?

Every device repaired by The Repair Depot has a 90-day Parts and Labor Warranty that begins on the day the shipment was received by you as noted in our shipping provider’s database. You may return a malfunctioning device for service at any time during this 90-day period at no additional charge to you. The malfunction must be due to the original damage. If your device experiences new damage after the repair, this warranty would not apply. A new repair would need to be scheduled.

If my device cannot be repaired, will you send me a new one?

If your device cannot be repaired below the coverage amount of your insurance policy or below the value of the device, we will attempt to provide a replacement device. If we are unable to find a replacement device in a timely manner, we may cash settle (for insured devices) or return the damaged device to you.

My device has a password. Do I have to give it to you?

Before submitting your product for service, you should:

Maintain a separate backup copy of the contents of its storage,
Remove all confidential and/or personal information,
and Disable all security passwords.

DURING SERVICE, THE CONTENTS OF THE STORED DATA MAY BE DELETED AND/OR REFORMATTED. The Repair Depot is NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE DEVICE OR ANY OTHER PART OF THE PRODUCT SERVICED.

Should I back up my device before sending it to The Repair Depot?

Before submitting your product for service you should:

Maintain a separate backup copy of the contents of its storage,
Remove all confidential and/or personal information,
and Disable all security passwords.

Please return the damaged device with its hard drive, if applicable. Do not send cables, adapters or any 3rd party devices that may be attached to your device.

DURING SERVICE, THE CONTENTS OF THE STORED MEDIA MAY BE DELETED AND/OR REFORMATTED. The Repair Depot is NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE DEVICE OR ANY OTHER PART OF THE PRODUCT SERVICED.

How long will it take to repair our device?

All devices are evaluated and repaired 24-48 hours from the time the device was received.

What devices can you repair?

Devices Repaired, Laptops, Tablets, Smartphones

The Repair Depot quality technicians are certified to repair nearly every device, regardless of make, model or age. However, iPads, Chromebooks and iPhones are the devices we repair most often.

How do I ship my device to you for repair?

If you request a box when you purchased your repair, The Repair Depot will ship a box overnight to you, then you must overnight the device back to us for repair. Each box is quality made with antistatic foam that will keep your device safe during shipping.

If you need to request a box, choose one of these links: Uninsured Device Box Request and Insured Device Box Request

To learn more about your shipping options, see How it Works.

My repair is being made through my insurance company. How do I pay my deductible?

When making a repair via an insurance claim, the deductible payment must be secured before repairs can be made. When you receive your shipping box a deductible payment form will be included. You may pay your deductible either by check or credit card via Paypal. Schools with group policies can pay with a purchase order.

You may also pay your deductible here.